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Definitions and Explanatory Notes:

This page contains various notes that explain some of the specific policies that apply to our repair rates.

A/V Receivers:

A/V receivers are stereo receivers with video inputs/outputs, and video switching capabilities.  A/V receivers have only left and right channels - they have no surround, center, side, or rear speaker outputs.  Note that cleaning of stereo and A/V receivers is charged at the full labor rate, as they must be disassembled to reach all the different layers of PC boards.

Component Video Cables:

These cables, also known as Y-Pb-Pr, carry the picture information on three separate green, blue and red cables.  The green cable carries the luminance (B&W or Y) information, the blue cable the Y-B (luminance-blue or Pb) signal, and the red cable carries the Y-R (luminance-red or Pr) signal.  The sound is carried on two additional white and red cables, for a total of five cables.

Composite Video Cables:

Composite video is carried on a single yellow color-coded cable.  Sound is carried on separate white and red cables, for a total of three cables.  I apologize that "composite" and "component" sound so similar; it wasn't my idea...  Just remember that component cables carry separate green, blue, and red components, while the other cable carries the three colors as a composite signal.

CRT Television:

A CRT television is one with one or more traditional glass picture tubes. 

Direct-view TV's have just one picture tube, and the picture appears on the glass front of it.

JVC direct-view models start with "AV" (up to AV36).  Mitsubishi direct-view models start with AM, CK, or CS.  Sanyo direct-view CRT models begin with AVM, DS, HT, or PC.  Sharp CRT models start with the screen size (up to 36"), followed by some letters.  Sonys start with KD or KV.

Projection CRT TV's have three glass picture tubes that project on the inside of a plastic screen.  They are large, deep wooden cabinets that go all the way to the floor.

JVC projection CRT models begin with AV (AV48 and larger).  Mitsubishi projection CRT models start with TM, TS, VS, WS, or WT.  Pioneer projection CRT models start with SD, SDP, or PRO (PRO is also used for some plasma models).  Sharp CRT models start with the screen size (up to 36"), followed by some letters.  Sonys start with KDP, KP, or KPR

DLP Television:

DLP televisions look similar to old-school projection TV's, except that they are table models that do not go all the way to the floor.  They are thicker than flat-panel LCD and plasma TV's, and they contain customer-replaceable lamps.

LG/Zenith DLP models start with RU or Z, or the screen size followed by "SX" (eg. 52SX4D).  Mitsubishi DLP models start with WD or WL, except for the laser-lit models, which begin with "L."  There are no Sony DLP models.  Toshiba DLP models start with the screen size, followed by HM, HMX, or MX.

HDMI Cables:

HDMI cables carry all picture, sound, and control signals on a single digital cable with connectors that look kind of like wide USB connectors.  They supply the highest quality sound and picture, along with the ability for components to communicate with each other.

In-home Service Area:

Zip Code Community Zip Code Community Zip Code Community
91701 Rancho Cucamonga 92335 Fontana 92502 Riverside (PO Box)
91708 Chino 92336 Fontana 92503 Riverside
91709 Chino Hills 92337 Fontana 92504 Riverside
91710 Chino 92346 Highland 92505 Riverside
91711 Claremont 92354 Loma Linda 92506 Riverside
91729 Rancho Cucamonga (PO Box) 92358 Lytle Creek 92507 Riverside
91730 Rancho Cucamonga 92359 Mentone 92508 Riverside
91737 Rancho Cucamonga 92373 Redlands 92509 Riverside
91739 Rancho Cucamonga 92374 Redlands 92513 Riverside (PO Box)
91743 Guasti 92375 Redlands (PO Box) 92514 Riverside (PO Box)
91750 La Verne 92376 Rialto 92515 Riverside (PO Box)
91752 Mira Loma 92337 Fontana 92516 Riverside (PO Box)
91758 Ontario 92399 Yucaipa 92517 Riverside (PO Box)
91759 Mt. Baldy 92401 San Bernardino 92518 March AFB
91761 Ontario 92402 San Bernardino (PO Box) 92519 Riverside (PO Box)
91762 Ontario 92403 San Bernardino 92521 Riverside
91763 Montclair 92404 San Bernardino 92551 Moreno Valley
91764 Ontario 92405 San Bernardino 92552 Moreno Valley (PO Box)
91765 Diamond Bar 92406 San Bernardino 92553 Moreno Valley
91766 Pomona 92407 San Bernardino 92554 Moreno Valley (PO Box)
91767 Pomona 92408 San Bernardino 92555 Moreno Valley
91768 Pomona 92410 San Bernardino 92556 Moreno Valley (PO Box)
91769 Pomona (PO Box) 92411 San Bernardino 92557 Moreno Valley
91773 San Dimas 92412 San Bernardino 92860 Norco
91784 Upland 92413 San Bernardino 92877 Corona
91785 Upland (PO Box) 92414 San Bernardino 92878 Corona (PO Box)
91786 Upland 92415 San Bernardino 92879 Corona
92313 Grand Terrace 92423 San Bernardino (PO Box) 92880 Corona
92316 Bloomington 92424 San Bernardino 92881 Corona
92320 Calimesa 92427 San Bernardino (PO Box) 92882 Corona
92324 Colton 92501 Riverside 92883 Corona
92334 Fontana (PO Box)

LCD Flat-Panel Television:

LCD flat-panel TV's are only a few inches thick.  Except for a few models, they have a flat finish screen that does not reflect light.  To distinguish and LCD TV from a plasma TV, press lightly on the screen.  If an odd-colored blob appears where you touch, then you have an LCD or LED TV.  LCD TV's generally have plastic rear cabinets.

JVC LCD flat-panel models begin with "LT."  They use the same designation for LED models.  LG LCD flat-panel models begin with the screen size followed by an "L" (eg. 42LH30).  Mitsubishi LCD Flat-Panel models begin with "LT."  They use the same designation for LED models.  Sanyo LCD models begin with CLT or DP (DP is also used for some plasma models).  Sharp LCD models begin with LC or LCC, the same letters they use for their LED models.  Sonys begin with KDL, KLV, or NSX.

LCD Projection TV:

LCD projection TV's look similar to old-school projection TV's, except that they are table models that do not go all the way to the floor. They are thicker than flat-panel LCD and plasma TV's, but not as thick as the old projection TV's.  They also contain user-replaceable lamps.

LG/Zenith LCD projection models start with "M."  JVC LCD projection models begin with "HD."  Mitsubishi LCD projection TV models begin with WD.  Sonys begin with KDF, KDS, KDSR, KF, KFE, KL or VPL (front-projection).

LED Flat-Panel Television:

LED flat-panel TV's are the same as LCD flat-panel TV's, except that they have LED backlights instead of the fluorescent backlights used in LCD TV's.  To distinguish an LED TV from a plasma TV, press gently on the screen.  If an odd-colored blob appears on the screen, you have an LCD or LED TV.  LED TV's generally have plastic rear cabinets.

JVC LED flat-panel models begin with the same "LT" used for their LCD models.  LG LED models currently begin with the screen size followed the letters LE, LV, or LW (eg. 42LE5400).  This may change as newer models are added.  Mitsubishi LED flat-panel models begin with the same letters "LT" used for their LCD models.  Sharp LED models begin with the same LC or LCC used for their LCD TV's.  Sony LED flat-panel models begin with KDL or NSX.

Mitsubishi DLP/LCD/LED Year/Model/Chassis/Lamp Cross-Reference:

Year of Mfg. Model Numbers Chassis Number Lamp Part Number
2004 WD52525, WD52725, WD52825, WD62525, WD62725, WD62825 V26 915P020010/
915P026010*
2004 WD52327, WD62327 VK26 915P020010/
915P026010*
2005 WD52627, WD62627 V29

915P020010/
915P026010*

2005 WD52628, WD62628 V30 915P020010/
915P026010*
2005 WD62827, WD62927, WD73727, WD73827, WD73927 V30 915P027010
2005 WD62927, WD73927 V31 915P027010
2006 WD52526, WD62526 (LCD Proj. TV) V28L 915P028010
2006 WD52531, WD62530, WD62531 (LCD Proj. TV) V32 915P043010
2007 LT40133, LT40134, LT46133, LT46144, LT46244, LT52133, LT52144, LT52244 VLP38 No lamp used
2007 WD52631, WD57731, WD57732, WDY57, WD65731, WD65732, WDY65 V33 915P049010
2007 WD73732 V33 915P049020
2007 WD57831, WD65831, WD73831 V34 915P049020
2007 WD57733, WD65733, WD73733, WDC657 V36 915P061010
2007 WD57734, WDY577, WD65734, WDY657, WD73734 V37 915P061010
2007 WD57833, WD65833, WD73833 V38 915P061010
2008 LT40148, LT46148, LT46149, LT46246, LT52148, LT52149, LT52246 VLP39 No lamp used
2008 WD60735, WD60C8, WD65735, WD65736, WD65835, WD65C8, WD73735, WD73736, WD73835, WD73C8 V39 915B403001
2009 LT40151, LT40153, LT46151, LT46153, LT46249, LT52151, LT52153, LT52249 VLP41 No lamp used
2009 WD60737, WD60C9, WD65737, WD65837, WD65C9, WD73737, WD73837, WD73C9, WD82737, WD82837 V41 915B403001
2010 LT40164, LT46164, LT46265, LT55154, LT55164, LT55265 VLP43 No lamp used
2010
WD60638, WD60738, WD60C10, WD65638, WD65738, WD65838, WD65C10, WD73638, WD73738, WD73838, WD73C10, WD82738, WD82838
DO NOT USE LAMPS WITH YELLOW REFLECTORS ON THESE MODELS.
V43 915B441001
2011
WD73640, WD73740, WD73840, WD73C11, WD73CA1, WD82740, WD82840, WD82CB1, WD92840
DO NOT USE LAMPS WITH YELLOW REFLECTORS ON THESE MODELS.
V45 915B455011
2012
WD73642, WD73742, WD73842, WD73C12, WD82642, WD82742, WD82842, WD82C12, WD92742, WD92842, WD92A12
DO NOT USE LAMPS WITH YELLOW REFLECTORS ON THESE MODELS.
V47 915B450012
* Lamp numbers 915P020010 and 915P026010 are interchangeable.

OSD (On Screen Display):

An On-Screen Display is any text or graphics generated inside the TV.  Examples include the TV MENU, VOLUME display, INPUT display, INFO display, and so on.  For troubleshooting purposes, "OSD" does not mean a satellite or cable company's GUIDE or any text or graphics coming from a DVD, BluRay player, VCR, or any other source device.

Plasma Television:

Plasma TV's are flat-panel TV's only a few inches thick.  They have glass screens that may reflect light.  To distinguish a plasma TV from an LCD flat-panel TV, press lightly on the screen.  If the picture is not affected, then you have a plasma TV.  Plasma TV's generally have metal rear cabinets.

JVC plasma models begin with "PD."  LG plasma models begin with the screen size followed by a "P" (eg. 50PK550).  Mitsubishi plasma models begin with the letters "PD."  Pioneer plasma models begin with KRP, PDP, PDPV, or PRO (PRO is also used for some CRT projection models). Sanyo plasma models start with DP or PDP (DP is also used for some LCD models).  Sharp plasma models begin with "PZ."  Sonys begin with FWD, KE, KZ, or PFM.

Refurbished Projection Lamps:

These are manufacturers' original lamp housings which are cleaned and then fitted with new Osram glass lamps, identical to those used by the original manufacturer.  We do this in-house for quality control.  Refurbished lamps are sold on an exchange basis at considerable cost savings and carry the same warranty as the manufacturers' original parts.
These are not aftermarket parts, as sold on many internet sites.  Aftermarket lamp housings are poorly made and often will not fit into the set they were designed for.  We do not sell or recommend aftermarket lamps.

Stereo Amplifiers, Large and Small:

We have separate Labor Rates and Typical Repair prices for "Large" and "Small" Stereo Amplifiers.  Generally, "Large" Amplifiers are those 85 Watts per channel or more or over 25 pounds in weight.  Note that cleaning of Stereo Amplifiers is charged at the full labor rate, as they must be completely disassembled to reach all the different layers of PC boards.

Stereo Receivers, Large and Small:

We have separate Labor Rates and Typical Repair prices for "Large" and "Small" Stereo Receivers and A/V Receivers.  Generally, "Large" receivers are those 85 Watts per channel or more or over 25 pounds in weight.  Note that cleaning of Stereo and A/V receivers is charged at the full labor rate, as they must be disassembled to reach all the different layers of PC boards.

Surround Sound Receivers, Large and Small:

Surround Sound receivers are those with video inputs/outputs and outputs for multiple speakers.  We have separate Labor Rates and Typical Repair prices for "Large" and "Small" surround sound receivers.  Generally, "Large" receivers are those over 700 Watts of total power or over 25 pounds in weight.  To calculate the total power, take the number of channels ("5.1" means 6 channels; "7.1" means 8 channels) and multiply it by the rated power per channel, in Watts. 

Typical Repair Rates:

Quoting "Typical Repair" prices allows us to perform repairs quickly and at the lowest possible cost.  The Typical Repair rate is the total of the flat Labor Rate for each type for unit, plus a Typical Parts allowance.  The Typical Repair price we quote is not the maximum a repair could cost, but it has been carefully chosen to cover 80-90% of the repairs we do.  If we later discover that a particular repair will exceed the Typical Repair price due to damage or excessive parts prices, we will call the customer first with a revised estimate before proceeding.  As long as the repair does not exceed the Typical Repair price, we will go ahead and complete the repair without further notice. 
We can still perform individual estimates on repairs, but this will usually take longer and cost more than the Typical Repair price, due to the extra time required to disassemble the unit twice and prepare the estimate.